Frequently Asked Questions
General Questions
What is the warranty policy for Hot N Cold products?
Our products come with a one-year warranty that covers manufacturing defects. Order # and pictures of defects must be provided in order for a refund to be issues. Please contact info@hotncoldrecovery.com for more information.
Do you offer international shipping?
Yes, we ship internationally. Shipping costs and times vary depending on the destination.
What is your return policy?
We offer a 30 day return policy for unused products in their original packaging. Please contact info@hotncoldrecovery.com for more information.
Ice Bath
How big is the ice bath?
There are two different sizes for ice baths.
• Our standard Ice Bath is 80cm wide, 80cm high
• Our Ice Bath XL is 120cm wide, 80cm high
How long should I use it for?
Depending on the temperature of the water, beginners should start with 1-2 minutes. Gradually increase the time based on comfort experience. More experienced users should aim for 3-10 minutes. Researchers are still determining the optimum process and timing for cold-water immersion sessions.
How cold should the water be?
The ideal temperature for an ice bath is between 5°C and 10°C (41°F to 50°F). If you are used to ice baths and comfortable with them, you can gradually lower the temperature below 5°C, but always monitor your body's response to ensure it remains safe and tolerable.
How do I set up my portable ice bath?
Detailed setup instructions are in the manual provided when you received the ice bath. But to summarize, unfold bath tub, insert the plastic tubes to each open slot, stand the ice bath up and pump up the inflatable ring with the provided air pump. After cleaning the ice bath, add water using a hose. Pump air into the inflatable lid. You are now ready to use the Hot N Cold Portable Ice Bath!
How long does it take to set up?
It will take 5 minutes to set up the ice bath, to fill the ice bath with water it will typically take 15-30 minutes, depending on the size of the ice bath.
Is it safe to use a portable ice bath every day?
Yes, however, it is recommended to use it 2-3 times per week to start, then adjust based on your body's response and recovery needs.
Can I use the ice bath if I have a medical condition?
Consult with your healthcare provider before using either product if you have any medical conditions or concerns.
What maintenance is required for a portable ice bath?
It is recommended to replace the water and clean the bath thoroughly after a few weeks (depending on usage) It is also recommended to ensure it is completely dry before storing to prevent mold and mildew.
How long does the water stay cold for?
This depends on the outside temperature; if it's warmer, the water temperature will also rise. In this case, it's recommended to add ice or colder water to bring the ice bath back to the 5°C to 10°C (41°F to 50°F) range.
Steam Sauna
How big is the steam sauna?
The portable steam sauna is 180x90cm.
How long should I stay in a portable steam sauna?
It is recommended to start with 10-15 minutes per session, gradually increasing as your body adapts, but not exceeding 30 minutes. Make sure you stay hydrated before, during and after your session!
How hot does the steam sauna get?
The portable steam sauna typically reaches temperatures between 110°F and 120°F (43°C to 49°C), with high humidity levels around 100%.
Can I use essential oils in my portable steam sauna?
Yes! Many users add essential oils to the pillbox before/during use. The essential oils enhance aromatic experience of the steam sauna. You can purchase the Eucalyptus Oil on Hot N Cold website!
Can I use the sauna indoors and outdoors?
Yes, you can use a portable steam sauna indoors and outdoors, ensuring proper ventilation and waterproof surfaces indoors, and stable, sheltered locations with access to power outdoors. Always follow the manufacturer's instructions and maintain the sauna properly.
How do I set up my portable steam sauna?
Detailed setup instructions are in the manual provided when you received the steam sauna. But to summarize, assemble the top & base plate (creating a square shape) using the right angle tees. Create longer rods by connecting 2 rods using straight tube connector. Connect all of this to create the shape of the sauna. Unfold the steam sauna material and wrap the material starting at the base plate and wrap from bottom up. Slip the other end of the sauna over the top plate and wrap the frame completely. Place the pill box in the sauna through the hole, connect the hose to the lid of the steamer. You are now ready to use the Hot N Cold Portable Steam Sauna!
How long does it take to set up?
The steam sauna requires 2 people and may take up to 10 minutes to fully set up.
Is it safe to use a portable steam sauna every day?
Yes, but it is important to listen to your body and consult
with a healthcare professional if you have any medical conditions.
Can I use the steam sauna if I have a medical condition?
Consult with your healthcare provider before using either product if you have any medical conditions or concerns.
What maintenance is required for a portable steam sauna?
It is recommended to leave the door open to air out the sauna, after each use it also recommended to wipe the inside of the walls. It is also recommended to ensure it is completely dry before storing to prevent mold and mildew.